At Yasmeen Online Bookshop, we aim to provide our customers with a satisfying shopping experience. If you are not entirely satisfied with your purchase, our refund policy outlines the conditions under which returns and refunds are accepted.
- Returns Eligibility
a. Items must be returned within 14 days of the delivery date.
b. Returned items must be in their original, unused condition and in their original packaging.
c. The following items are not eligible for return or refund:- Digital products (e-books, audiobooks, etc.)
- Gift cards
- Items marked as “final sale” or “non-returnable”
- Personalized or custom-ordered items
- Returns Process
a. To initiate a return, please contact our customer service team at [insert email] with your order number and details of the item(s) you wish to return.
b. Once your return request is approved, you will receive instructions on how to send the item(s) back to us.
c. Customers are responsible for the shipping costs of returning items unless the return is due to an error on our part (e.g., wrong item sent, damaged product). - Damaged or Defective Items
If your item arrives damaged or defective, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or issue a full refund, including any shipping charges incurred. - Refund Processing
a. Once we receive your returned item, we will inspect it and notify you of the status of your refund.
b. Refunds will be processed using your original payment method within 14 business days of receiving the returned item.
c. The time taken for the refund to reflect in your account may vary depending on your payment provider. - Exchanges
If you wish to exchange an item for a different title, please return the original item in accordance with our returns policy and place a new order for the desired item. - Non-Returnable Items
Items that have been used, are not in their original packaging, or are returned beyond the 14-day return window will not be eligible for a refund. - Contact Information
For any questions or concerns regarding our refund policy, please contact our customer service team at [insert email/phone number].